Privacy Policy

Savory Feast is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit our restaurant and poker lounge, use our website, or interact with us in person. We operate strictly offline and do not offer online gambling, betting, or financial transactions. This policy applies to all personal information we collect through our website, phone, email, and in-person interactions, and we comply with the New Zealand Privacy Act 2020.

This policy covers personal information collected in the course of our restaurant and poker lounge operations. It does not apply to third-party websites linked from our site or to information collected by other entities.

• Personal information includes name, contact details, and any other information that identifies you.
• We do not collect financial information for online transactions because we do not process payments online.
• Our poker lounge is strictly offline; no online gambling or betting occurs.

We collect personal information you provide directly to us, such as your name, email address, phone number, and any details you share when making a reservation, inquiring about private events, or signing up for our newsletter.

• Reservation details: name, contact information, date, time, party size.
• Event inquiries: name, contact information, event requirements.
• Newsletter sign-up: email address.
• In-person interactions: information you share with our staff.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, and pages visited. This information is used to improve our website and does not identify you personally. We use cookies and similar technologies as described in our Cookie Policy. We do not use tracking for advertising purposes, and we do not collect location data beyond what is necessary for website functionality.

Because we operate strictly offline, we do not collect financial information such as credit card numbers or bank account details through our website. We also do not collect any information related to online gambling or betting.

• No online payments are processed.
• No online gambling accounts or transactions.
• No sensitive information unless voluntarily provided for a specific purpose (e.g., dietary requirements).

We use your personal information to provide and improve our services, respond to your inquiries, manage reservations and events, and send you communications you have requested.

• To process and confirm reservations.
• To respond to inquiries about private events and poker lounge bookings.
• To send newsletters and promotional emails if you have opted in.
• To improve our website and customer experience.

Under the New Zealand Privacy Act 2020, we rely on your consent, the necessity to perform a contract, or our legitimate interests to process your personal information. We will only use your information for the purposes for which it was collected, unless we obtain your consent or are required by law.

• Consent: for marketing communications.
• Contract: to fulfill reservation or event bookings.
• Legitimate interests: to improve our services and ensure security.

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as email marketing platforms or reservation systems. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

• Examples: email service providers, website hosting, analytics.
• We do not sell your personal information to third parties.
• All providers are vetted for compliance with privacy laws.

We may disclose your personal information if required by law, such as in response to a court order or government request, or to protect the rights, property, or safety of Savory Feast, our customers, or others. We will only disclose what is necessary, and we will notify you if permitted by law.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes physical, electronic, and procedural safeguards appropriate to the sensitivity of the information.

• Secure storage of physical records in locked facilities.
• Encryption of electronic data in transit and at rest.
• Access controls limiting employee access to personal information.
• Regular review of security practices.

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it. Reservation records are kept for a limited period for business purposes, and marketing lists are updated regularly to remove inactive contacts.

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate. To make a request, contact us using the details provided at the end of this policy.

• We will respond to access requests within 20 working days as required by law.
• We may need to verify your identity before providing information.
• There is no fee for making a request.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. You may also request deletion of your personal information where it is no longer necessary for the purposes for which it was collected.

• Unsubscribe from newsletters at any time.
• Request deletion of your data by emailing [email protected].
• Some information may be retained for legal or business record-keeping purposes.

Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings. For detailed information, please refer to our Cookie Policy.

• We use essential cookies for website functionality.
• We may use analytics cookies to understand site usage.
• We do not use advertising or third-party tracking cookies.
• You can disable cookies in your browser, but some features may not work.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date clearly indicated. We encourage you to review this page periodically.

• Material changes will be communicated via a notice on our website.
• The effective date at the top of this page indicates the last revision.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the details below. We will respond to your inquiry as soon as possible.